Bringing you an even better service

Bringing you an even better service

As we near the end of 2022, we’re reflecting on a year of significant changes here at RGB Solutions. Our team has worked hard and are continuing to make improvements to our team, our services, and our operations. We are confident that these positive changes will stand us in the best position to continue to offer you the most innovative solutions and support in 2023 and beyond.

A successful acquisition

Back in April 2022, we announced RGB Solutions was to be acquired by incovo, a leading managed IT and communications services provider. The acquisition was the result of several months of strategic talks and negotiations between RGB Solutions’ founder and Richard Blades, incovo CEO Chris Thomas, with Stephen Paterson of Quest Corporate playing a pivotal role in facilitating the deal.

Six months on and the merger is now complete. Our team members have successfully integrated into the incovo team and we are working as one to respond to your business needs.

A people-first approach

We are pleased to announce that we have partnered with Purpose HR which is now managing RGB Solutions’ Human Resources department. We saw a natural synergy between RGB Solutions and Purpose HR – the latter being a values-driven organisation, with trust, empathy and equality at the heart of everything they do.

We are excited to work with the Purpose HR team to continue to develop RGB Solutions’ inclusive, diverse and purpose-driven workplace and culture.

Introducing our new reporting platform

All IT support requests are now logged on Syncro, our innovative new reporting platform. This ensures each task is triaged and assigned to the appropriate member of the team so you can get the help you need as soon as possible.

Adopting Syncro has helped to significantly streamline our processes to help give you the best customer experience. The real-time system monitoring means we receive immediate notification alerts any time a support request ticket is submitted, so we can proactively respond to your needs.

Continuing to do what we do best

For almost two decades we have worked hard to build a reputation for our services. Our highly qualified team bring a wealth of industry knowledge and experience and we are proud of our position as one of the most trusted IT services providers in Scotland.

By joining together with incovo, we are now able to provide you with an even wider range of essential services. Whether you need support or consultancy, we can help your organisation by delivering transformative solutions – from cyber security, IT and connectivity, to cloud telecommunications and managed print.

If you would like to discuss any of these options, you can email us at [email protected] or call 0131 554 8888.