As we near the end of 2022, we’re reflecting on a year of significant changes here at RGB Solutions. Our team has worked hard and are continuing to make improvements to our team, our services, and our operations. We are confident that these positive changes will stand us in the best position to continue to offer you the most innovative solutions and support in 2023 and beyond.

A successful acquisition
Back in April 2022, we announced RGB Solutions was to be acquired by incovo, a leading managed IT and communications services provider. The acquisition was the result of several months of strategic talks and negotiations between RGB Solutions’ founder and Richard Blades, incovo CEO Chris Thomas, with Stephen Paterson of Quest Corporate playing a pivotal role in facilitating the deal.

Six months on and the merger is now complete. Our team members have successfully integrated into the incovo team and we are working as one to respond to your business needs.

A people-first approach
We are pleased to announce that we have partnered with Purpose HR which is now managing RGB Solutions’ Human Resources department. We saw a natural synergy between RGB Solutions and Purpose HR – the latter being a values-driven organisation, with trust, empathy and equality at the heart of everything they do.

We are excited to work with the Purpose HR team to continue to develop RGB Solutions’ inclusive, diverse and purpose-driven workplace and culture.

Introducing our new reporting platform
All IT support requests are now logged on Syncro, our innovative new reporting platform. This ensures each task is triaged and assigned to the appropriate member of the team so you can get the help you need as soon as possible.

Adopting Syncro has helped to significantly streamline our processes to help give you the best customer experience. The real-time system monitoring means we receive immediate notification alerts any time a support request ticket is submitted, so we can proactively respond to your needs.

Continuing to do what we do best
For almost two decades we have worked hard to build a reputation for our services. Our highly qualified team bring a wealth of industry knowledge and experience and we are proud of our position as one of the most trusted IT services providers in Scotland.

By joining together with incovo, we are now able to provide you with an even wider range of essential services. Whether you need support or consultancy, we can help your organisation by delivering transformative solutions – from cyber security, IT and connectivity, to cloud telecommunications and managed print.

If you would like to discuss any of these options, you can email us at [email protected] or call 0131 554 8888.

Whether you’re a small start-up business or a well-established multi-national, it’s a sad fact of modern life that every organisation is at risk of a cyber attack. According to the latest report from the UK government, a shocking 39% of UK businesses have been the victim of a cyber attack in the last 12 months, which on average cost the business £4,200.

And it’s not just the company’s finances that can be hard hit by a cyber attack. A data breach, for example, can have serious consequences, including loss of customer trust and irreversible damage to the brand reputation.

So, what’s the best way to protect your business?

The National Cyber Security Centre lists 10 steps to cyber security which cover everything from understanding your organisation’s risks, to how to prepare for cyber incidents, and implementing appropriate mitigations:

1. Risk management: Take a risk-based approach to securing your data and systems.
2. Engagement and training: Collaboratively build security that works for people in your organisation.
3. Asset management: Know what data and systems you have and what business need they support.
4. Architecture and configuration: Design, build, maintain and manage systems securely.
5. Vulnerability management: Keep your systems protected throughout their lifecycle.
6. Identity and access management: Control who and what can access your systems and data.
7. Data security: Protect data where it is vulnerable.
8. Logging and monitoring: Design your systems to be able to detect and investigate incidents.
9. Incident management: Plan your response to cyber incidents in advance.
10. Supply chain security: Collaborate with your suppliers and partners.

Does your business tick all 10 boxes?

The only way to have full confidence that your business is fully protected is to call in the experts. The IT specialists at RGB Solutions undergo continual training to ensure we remain one step ahead of the latest cyber threats.

Top five ways RGB Solutions can protect your business

We pride ourselves on our holistic approach to cyber security – from our immediate response to detected threats, to our long-term planning. Here’s how we’re protecting businesses right across the country:

1. 1. Site IT audit
   2. Priority response
   3. Proactive maintenance
   4. Consultation and advice
   5. Long-term planning and development

Ramp up your cyber security today

Get in touch with the IT experts at RGB Solutions and we can carry out a comprehensive review of your entire business IT system. Based on the findings of this cyber security audit, we can make recommendations tailored to your specific needs. We can also immediately action any necessary response measures to ensure your business is protected.

To find out more, email [email protected] or call 0131 554 8888 and we’ll be happy to talk you through your options.

If the pandemic has taught us anything, it is that businesses need to continually evolve in order to survive. Over the past two years, we have witnessed companies of all sizes and sectors pivot, pair back, scale up, and bounce back.

RGB Solutions has supported our clients throughout these changes by offering a wide range of scalable IT solutions. From software maintenance, server security and disaster recovery, to fully-serviced IT management – RGB Solutions can respond and adapt to your specific needs to aid your business growth. Read on to discover how…

Just starting out in business?

We offer ad-hoc IT support and repairs for first time clients such as start-up businesses who understand the need to have reliable, safe and secure IT infrastructure, but who don’t yet want to commit to more extensive support.

They call us, we visit their premises, and we fix their IT problem. There is no long-term obligation, which makes RGB Solutions the ideal choice for businesses new to the market.

For growing businesses

For more established businesses, we offer a pro-active service which includes managing and maintaining your equipment and software. We can devise an annual plan which can range from just one hour of support per month to upto 24 hours, for example. The key is that we can tailor these scalable IT solutions to your specific business needs and budget.

We can also recommend and implement an internet connection type to provide appropriate download and upload speeds to suit your requirements, with full flexibility so you can scale up your connection speeds as and when your business expands.

In addition, we can provide robust cyber security solutions at a level of protection to suit the security needs of your organisation, enabling your business to operate without fear of malicious cyber attacks.

Scaled up success

RGB Solutions’ fully serviced IT management option is ideal for growing businesses. Our team of IT experts essentially form your internal IT department, taking care of all your technology needs, from server security, networking and back-up systems, to disaster recovery.

We practice what we preach

No one understands the need for businesses to continually evolve to stay ahead of the game more than us. This year we proactively took the decision to become part of the incovo group as a means to offer our clients an even wider range of innovative services and solutions.

The world of business is fast-paced. However your business decides to evolve to stay ahead of the curve, RGB Solutions is here to support you. Just email [email protected] or call 0131 554 8888 and our team of IT experts will be happy to tailor our solutions to help you achieve your business goals.

incovo’s 20-year journey of continual growth to becoming one of Scotland’s leading IT, telecoms and managed print providers has not been an easy one. Founder, Richard Thomas, passed away suddenly and tragically in 2016, leaving his then 18-year-old son, Chris Thomas, to take the reins. Despite Chris’ young age, he rose to the challenge and revolutionised the business, earning himself a raft of award nominations, including a place on the coveted shortlist of The Institute of Directors ‘Young Director of the Year’ awards.

And now, as incovo reaches its 20th anniversary, Chris is marking this significant milestone by announcing the acquisition of Edinburgh-based IT services provider, RGB Solutions.
The acquisition is the result of several months of strategic talks and negotiations between Chris Thomas and RGB Solutions’ founder, Richard Blades, with Stephen Paterson of Quest Corporate playing a pivotal role in facilitating the deal.

Speaking about the acquisition, Chris says, “incovo has undergone considerable changes in the past 20 years as it has grown and evolved in response to the ever-changing technological landscape. Demand for our IT services in particular has increased dramatically as a result of increasingly sophisticated cyber security threats. By acquiring RGB Solutions and introducing our leadership team and global technology partners, we can continue the positive trajectory that RGB Solutions is moving in and begin yet another exciting chapter in the incovo story”.

Richard is in agreement as he states, “Since its inception in 2004, RGB Solutions has stayed true to its founding vision and core values of providing a reliable and customer-focused approach to IT services. For almost two decades I have been fortunate to work towards building a fantastic team and client-base. With the support of this acquisition, RGB Solutions can continue on this positive path.”

The move is set to cement incovo’s position as one of the leading IT services providers in Scotland, boosting the group’s turnover by an additional £700,000. Five new team members and 97 new clients will come under incovo’s wing, with RGB Solutions’ established Edinburgh office remaining, bolstering incovo’s presence across Scotland’s Central Belt.

The acquisition will marry together RGB Solutions’ specialist expertise in cyber security, IT support and consultancy, and incovo’s long-standing reputation for managed print, connectivity, and cloud telecommunications. As a result, team members and clients alike are set to benefit as the two teams work together to source and deliver the most innovative solutions, services, and support.

What is the risk to my business?

Email is the easiest entry point for hackers to gain access to your organisation.  From distributing ransomware to carrying out phishing scams, email is utilised by cybercriminals as the delivery vector.

Now more than ever, these attacks are highly sophisticated and targeted, often resulting in significant damage to businesses – operationally, financially, and reputationally. 91% of cyber-attacks begin with email.

Why are small business targeted most by hackers?

Due to the enormous cybersecurity budgets of large corporations and multi-nationals, it is becoming more and more expensive and time-consuming for cybercriminals to successfully penetrate their defences.

This has seen them shift their focus to softer targets – small and medium businesses that typically have fewer resources dedicated to preventing cybercrime.

How can I protect my business?

RGB Solutions partner with an external cloud based email security provider to provide enterprise-grade security to businesses protecting them against the full spectrum of email-based attacks.  When implemented, our system:

• Detects and blocks all known email attacks before they reach the mailbox.

• Improves productivity by eliminating time-consuming spam.

• Helps with compliance requirements.

• Easy and intuitive end-user experience.